Exceptional Customer Service

Often times we like to think of superior sales people transactionally. Dominant closers and persuasive at the close of sales.  While this is certainly true on a call by call basis, there is something equally, if not more important, to the long-term growth and development of any salesperson in this industry.  What separates the truly … Read more

Checkmate Top Management System for Car-Part.com Recyclers

FORT WRIGHT, Kentucky, July 25, 2018 – Car-Part.com is happy to announce that Checkmate is the #1 management system on Car-Part.com, with more recyclers in its recycled parts marketplace running Checkmate than any other management system. Checkmate is designed to maximize recyclers’ sales on CarPart.com (the #1 recycled parts marketplace). The Checkmate inventory management system … Read more

The Pie Conspiracy

The first article in this series listed more than 25 tactics to increase your business success, all of them based on my experience. I started with nothing and didn’t get to college, so I know you can achieve maximum success, regardless of your education. E-mail me to get the first article (or any of the … Read more

3 Awards to 3 Friends

Last month, three friends of mine received three different awards. It’s my privilege to give each of them accolades and to reveal why they’re deserving of their awards. First person is none other than Jeff Schoeder, CEO of Car-Part.com. Jeff received the NACE Automechanika at the Expo held in Atlanta, Georgia this past August. The … Read more

A Strong First Impression

A Strong First Impression I’ve always been someone who works hard at making a great first impression. Do I look professional? Did I bring everything to this event I need to have? Am I prepared to meet the right people? Those are just a few of the many questions that run through my head while … Read more

Should I go to Tradeshows?

I posed this question to some of my customers and on social media recently: Are you attending the ARA convention in Orlando this year? Several people said, “Yes, I never miss it!” A few said it was too far this year or had other commitments. Some said that they could not afford to take the … Read more

Leadership from Within

My articles this month and next are about Leadership. In these articles, I’ll reference two locations. This month’s article is about the leadership of Jim Butler, GM at Butler Auto Recycling located in Pensacola, Florida. It’s a family-run, family-owned, second generation business. Next month, I’ll show-case the leadership of Shannon Nordstrom from Nordstrom Automotive located … Read more

Preparing the Future

All companies should always be looking to the future in such a way as to be prepared for what is to come. This forward look should include: Sales People Facilities Sales All facilities are looking for more sales. Trying to navigate the future with the same revenue is a slow way of going out of … Read more

Delegate

We have a quarterly cycle involving the peer groups that we work with. We have just finished the latest round and it never ceases to amaze me how themes develop with common issues and problems that the recycler is battling. This round of meets saw us spending a lot of time discussing delegation. Delegation has … Read more

Major Recall Announcement!!

Dear Esteemed Industry Influencer, We are proud to announce that Ford Motor Company has joined the RAS Takata Airbag Recovery Program for Auto Recyclers. Ford, Lincoln, and Mercury models affected are part of the program. See the attached flyer for additional information. There are approximately 3.5M air bags represented in the Ford Air Bag Recovery Program. Ford has also … Read more

Let’s Talk Recalls: Shredders, Self Service, & Scrap Auto Recyclers in the Spotlight

What do Shredders, Self Service and Scrap Yards have as an advantage in the removal of defective Takata airbags?      VOLUME Large Volume Auto Recycling Operations could have an intake of 3,000 to 30,000 whole “end-of-life” vehicles per year. That volume of vehicles translates into opportunity when it comes to the defective Takata airbags … Read more

Change is in the Air!

This calendar year has seen many changes for me both personally and professionally. Some of the really big things I have been hit with have been at the same time. Some people would refer to this as a run of bad luck. Others might call is coincidences while some might call it Karma as life … Read more

ARA Responds to General Motors Ban on Recycled Bumpers

Manassas, VA – The Automotive Recyclers Association (ARA) today expressed extreme disappointment with a recent position statement by General Motors (GM) stating that the automobile manufacturer does not approve of the use of aftermarket, reconditioned, or salvage Bumpers/Fascias on GM vehicles equipped with advanced driver assistance systems (ADAS). The position statement references the company’s commitment … Read more

An Interview with a Metallurgist

Q. How would you describe precious metals recycling as it relates to the catalytic converter market? A. I see two sides to the industry, the accumulator side and the smelter side. In between these two sides sits processors. You have generators of scrap with buyers/accumulators up and down the supply chain. The accumulators are totally … Read more

The Platinum Group Metals (PGM) Market Watch

During the third week of May each year, stakeholders in the platinum industry gather in London, England for what is known as Platinum Week. Receptions, lectures, and forecasts abound. At our company, we encourage recyclers to sell catalytic converters on assay; the analytic procedure that measures the content of precious metals in the catalytic converters. … Read more

The Spirit Ride

While covering a story for American Towman magazine last week, I felt it necessary to share what I experienced. The mission of Spirit Ride is to raise public awareness of the “move-over” law as it journeys in Honor of Fallen First Responders. Since the Ride began last year, Spirit Ride has generated media coverage across … Read more

ARA Pushes for Action in Response to Attacks on Recycled Parts Utilization

Manassas, VA – The Automotive Recyclers Association (ARA) today expressed disappointment with a recent revision by Hyundai Motor America to its policies regarding the use of replacement parts and manufacturer warranties. ARA continues to strongly urge the Federal Trade Commission (FTC) to take swift action in response to what appears to be automotive manufacturers’ coordinated … Read more

URG Training Conference Recap

“Winners Find a Way,” this year’s educational conference, brought winners from across the US, Canada and the world together in Orlando for, what we at URG believe, is the premier Auto Recycling Industry Educational Conference. As I’ve said before, while recyclers may not be in a win or lose situation every day, having a winning … Read more

Let’s Talk Recalls

Best Practices – The 4x VIN Check The “Let’s Talk” Series is designed to help recyclers understand defective Takata Airbag Recalls and make good business decisions. Are You Selling Airbags to Customers? No worries but let’s be clear on one thing; it is Illegal to sell parts that are Recalled. The 4X VIN Check provides … Read more

Use Email and Texts When Efficient

The first article in this series listed more than 25 tactics to increase your business success, all of them based on my experience. I started with nothing and didn’t get to college, so I know you can achieve maximum success, regardless of your education. E-mail me to get the first article (or any of the … Read more

Just Stick to the Basics

The first quarter of 2018 is over. A number of people are having strange weather patterns which could allow a strong start to the second quarter. We find that the first quarter of the year is our best sales period and we are very busy. Now that the second quarter is here it is time … Read more

More Hands In My Pocket

Remember when I wrote the article, “Who Has Their Hand in Your Pocket”?  Instead of writing about employees, I’m now referring to buyers who have malicious intent.  After helping a family friend who had to move up north, I was blessed with a white-washed, Henredon Armoire.  After trying antique and consignment stores, a thoughtful friend … Read more