Heard About the 21/90 Rule?

CREATING NEW HABITS WHILE SHEDDING OLD HABITS IS CRITICAL TO BUSINESS AND TAKATA AIRBAGS Creatures of Habit We all know about Bad Habits because we tell ourselves that we will change some of them in our New Year Resolutions. Some of us are successful at stopping bad habits but it usually doesn’t happen without starting … Read more

Service Under Pressure

Few things cause changes as rapidly as crises. For the most part in our lives, things start down a path we maintain a certain sense of inertia. This is often true of business relationships, partnerships, customers, vendors in that they tend to stay unchanged until certain inflection points. I think we can all agree that … Read more